Terms of Use for Neurodivergent Guide
Last updated: 7 September 2026
About these terms
These terms are the agreement between you and us for your use of the Neurodivergent Guide mobile app. Please read them. By installing or using the app you accept them, and if you do not accept them, please do not use the app.
Neurodivergent Guide is published by Laijo Limited, a company registered in England and Wales, company number 17424886, registered office Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. In these terms, "we" and "us" mean that company. You can contact us at support@laijo.com.
Nothing in these terms takes away your legal rights as a consumer. If any part of these terms conflicts with the rights the law gives you, the law wins.
What the app is
Neurodivergent Guide is a reading app. It contains general educational information about neurodivergent conditions, and practical guides about things like getting assessed, talking to a doctor, work, study, and supporting someone else.
It is written to be clear, accurate and sourced. Each topic lists the sources used and the date its content was last checked.
What the app is not
This is the most important section in these terms.
The app is not medical advice and it is not a diagnosis. It cannot tell you, and does not try to tell you, whether you or anyone else is neurodivergent or has any condition.
The app is not a screening or assessment tool. It contains no questionnaires, no tests and no scoring. Nothing in it produces a result, a score, a likelihood or an opinion about you. It is not a medical device.
The app is not a substitute for a qualified professional. For anything about your own health, your own situation, or a decision you are trying to make, please speak to a doctor or another appropriately qualified professional. If you are in crisis or need urgent help, contact your GP, NHS 111, or the emergency services.
The app is not legal, financial or employment advice. The guides describe how things generally work and what options commonly exist. They do not tell you what you should do, and they are not advice about your circumstances.
Processes change. Referral routes, waiting times, benefits, schemes and organisations change, and details vary between nations of the UK and between local areas. The content is written for the UK and was accurate to the best of our knowledge on the date shown in each topic. Always check the current position with the relevant organisation before relying on it.
Who can use the app
The app is intended for people aged 13 and over.
If you are under 13, please do not use the app. If you are between 13 and 18, we would encourage you to use it with the awareness of a parent or guardian. Some content, particularly the guides on work, study and assessment, is written mainly with adults in mind.
Your licence to use the app
We give you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, for your own personal, non-commercial use. We keep ownership of the app itself.
You may share what you learn with other people. That is what the app is for. What you may not do is copy the content out and republish it as your own.
Purchases
The condition explainers are free. There is a single optional purchase that permanently unlocks the practical guides. It is a one-off payment. It is not a subscription, there is no recurring charge, and there never will be.
The purchase is made and processed by Apple's App Store or by Google Play, depending on where you downloaded the app. Their terms govern the transaction itself, and we never receive your payment details. Prices are shown in the app before you buy and may vary by country and over time.
The unlock is tied to the store account that bought it, not to a device. If you change phone or reinstall, use the restore purchases option to recover it. Erasing your data in the app does not cancel your purchase, and you can restore it afterwards.
Refunds
Refunds for app purchases are handled by Apple and Google, not by us, because they took the payment. If you want a refund, request it through the store you bought from, and their refund policy will apply.
This does not affect your statutory rights. If the app is faulty, not as described, or not of satisfactory quality, you have rights under the Consumer Rights Act 2015 that we cannot exclude, and we would rather you told us at support@laijo.com so we can try to put it right.
Content updates
We intend to keep the content current and to add to it over time, at no extra cost to people who have already unlocked the guides. This is something we plan to do, not something we promise to do by any particular date, and we may stop.
If you think something in the app is wrong or out of date, please tell us at support@laijo.com. We would genuinely rather know.
Acceptable use
Please do not:
- Try to bypass, reverse engineer, tamper with or defeat the unlock, or help anyone else do so
- Copy, resell, redistribute or republish the app or its content without our permission
- Present the app's content to anyone as professional, clinical or legal advice, whether yours or ours
Intellectual property
The app, including its design, code, name and original text, belongs to us and is protected by copyright and other rights. Where we have relied on external sources, those are credited within each topic and remain the property of their owners. Your licence to use the app does not transfer any of that to you.
Availability
We would like the app to work perfectly all the time, but we cannot promise that. It may occasionally be unavailable, and it may not work on every device or every version of an operating system. We may change, update or withdraw features, or stop supporting the app altogether.
The app works offline and holds its content on your device, so ordinary use does not depend on us keeping anything running.
We provide the app as it is. This does not affect your statutory rights as a consumer, which include the right to digital content that is of satisfactory quality, fit for purpose and as described.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
We take care over the accuracy of the content, but the app gives general information to a general audience. We are not responsible for decisions you make about your health, your job, your studies or your finances based on general information that was never about your particular situation. That is why the app repeatedly points you towards qualified people, and why we ask you to check current details with the relevant organisation.
We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for anything else that cannot be limited under the law.
The app is supplied for personal use. If you use it for any business purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
Ending these terms
You can end this agreement at any time by deleting the app.
We may end it if you seriously or repeatedly break these terms. If we do, you must stop using the app and delete it.
Changes to these terms
We may update these terms, for example if the app changes or if the law changes. The current version, with the date at the top, is always available on our website and in the app. If a change is significant we will tell you inside the app.
Governing law
These terms are governed by the law of England and Wales. You and we can both bring court proceedings in England and Wales. If you live elsewhere in the United Kingdom, or in a country whose consumer law gives you the right to bring proceedings where you live, that right is unaffected.
Complaints and contact
If something is wrong, please email us first at support@laijo.com and we will do our best to sort it out.
Laijo Limited Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom support@laijo.com